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Case studies and articles

Real practices. Real numbers.

What happened when dental practices switched DCRM on, and what we have learned from $28M+ in dental ad spend.

Latest

3 posts

  • DCRM case study, AI Voice Receptionist™: dental missed calls dropped 50% in 3 weeks. Calls that rang out with nobody answering fell from 102 to 22.

    Case studyAI Voice Receptionist™

    Dental missed calls dropped 50% in 3 weeks

    One practice halved dental missed calls in 3 weeks. Here is what the AI picked up, and why the number is not zero.

    Liza Choa · 3 min read

  • DCRM case study, AI Voice Receptionist™: booked in 192 seconds. The AI answered the phone, read out the free times, and booked it. No human involved.

    Case studyAI Voice Receptionist™

    The AI read out the times, took the answer, and booked it

    A prospective patient rang at 11:46 on a Monday morning to get their implant procedure started. 192 seconds later they had an appointment, and nobody at the practice had been involved.

    Liza Choa · 1 min read

  • DCRM case study, AI Voice Receptionist™: the call failed, $15,300 booked anyway. 2 minutes after the call, the same person filled in the website form.

    Case studyAI Voice Receptionist™

    The call failed, so they tried the website 2 minutes later

    At 7:49 on a Wednesday morning the AI voice receptionist could not understand a word the caller said. By 8:19 there was $15,300 of work booked in, and the practice had not opened yet.

    Liza Choa · 3 min read

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